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Preferred contractor to MITIE at Rolls Royce’s Patchway Plant

Challenges and goals

Strategic outsourcing company, MITIE provides integrated facilities management for world renowned power systems provider Rolls Royce across 56 of its sites in seven countries across Europe Middle East and Africa (EMEA). 

One of these sites is situated at Patchway 6 miles north of Bristol.  This aero-engine plant currently employs 3500 and where it was announced in November 2014, would be receiving an £18 million investment to enable it to maintain, repair and overhaul the TP400 engine for the Airbus A400 military transport plane.

Whilst the site has been upgraded in recent years as part of a £75M re-development by the defence contractor to make it one of Rolls Royce’s most modern and advanced facilities in the country, parts of the plant date back to the 1950s.  This makes the maintenance of the 100+ building access points a challenge since they vary widely in size, construction and technology.  Since this is a high security site, MITIE must provide a rapid maintenance and repair solution 24/7.

The solution

HAG is proud to have been a preferred contractor to MITIE since 2006.   All HAG staff that carry out work on the site have had a formal induction from MITIE.  This combined with their NVQ Level 2 Door Qualifications, enables the HAG engineers capable of fixing any issues that may arise with the onsite high security doors and shutters with minimal disruption to the plant’s ongoing work.  With the site requiring high level security at all times, HAG’s team is able to offer a 1 – 2 hour call out response 24 hours a day in order to provide a quick solution to the site’s needs. 

What the customer thinks

Colin Pitt, 1 Team M&E Supervisor and 35 year veteran at MITIE says: “HAG is our preferred contractor due to its close proximity to the site and the consistently good service it delivers.

“HAG has always been able to find a solution to any of our new fit or maintenance requirements.”

For further information about our maintenance services, or about our wide range of high security doors and shutters, please contact one of our technical sales team.  Call us on 0800 072 3444 or fill in an enquiry form.

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