Our Services

24 Hour
Repair Service

Unfortunately, faults happen unexpectedly and at inconvenient times, causing serious problems for premises. HAG’s 24 hour repair service can ensure your doors are repaired quickly, minimising down time and reduce potential losses. Once you notice something is wrong with your roller shutter or door, it’s generally gone past the simple DIY repair. Commonly, the need for emergency repair is caused by failure to address operational problems or perform maintenance, however, faults can occur that require instant attention.

Repair and Service is an essential element of HAG’s portfolio, with the company offering a unique and bespoke maintenance and repair programme tailored for each individual client.

Reports Available

We can provide full reports once your door is repaired, which can be used for insurance validation and compliance.

UK-wide Assistance

Our network of engineers operate throughout the UK, providing quick and local attendance for your convenience.

Accurate Arrival Times

All HAG service vehicles use the latest technology in satellite navigation and tracking, giving customer’s Accurate Arrival Times for the closest or most cost effective service Engineer to attend.

24 hours, 365 Days a Year Emergency Repair

If a fault occurs, rest assured that our team of trained engineers will fix is as soon as possible.

Qualified engineers

Engineers visiting your site will hold the latest NVQ Level 2 Door Qualifications, guaranteeing in-depth knowledge and quality of workmanship all working to BSEN12635:2002 & BSEN13241-1:2003

1st Time Fix

Our specialist engineers across the UK, hold carefully selected emergency door stock for replacement parts so to enable the best chances of 1st time fixes and prevent the requirement of return visits.

How Does it Work?

As standard HAG provides a comprehensive 12 month warranty on all doors covering parts and labour. For minimum disruption to you and your business, the company’s 24/7 repair service operates 365 days a year, so should anything go wrong, your HAG product will be repaired by skilled service and repair engineers who all have the latest NVQ Level 2 Door Qualification. Repairs are quick, with engineers skilled in repairing or replacing only the parts that need attention.

After 12 months, the option is given to extend the warranty service contract with a maintenance contract based specifically upon the client’s site needs, taking door type, location, usage, and other variables into account. This extended warranty gives clients access to prioritised call outs, full parts and labour cover and peace of mind that should any of the products register a problem, HAG will fix it. Our 24 hour repair service can be combined with our preventative maintenance contracts to help your business save long term costs.

  • Available throughout the UK
  • Fully qualified engineers
  • Reduction in downtime and loss of revenue
  • Increased life expectancy of your product.

Find out more about our 24 hour repair service or extended warranties by speaking to a member of our team on 0800 072 3444.

Talk to the
door specialists

Contact Us

HAG offers a wide range of products and services, if you would like further information call 0800 072 3444 now to speak to a member of our team.

Who we are
working with

  • Rolls Royce
  • Network Rail
  • VOSA
  • Vinci Construction
  • Willmott Dixon
Talk to the Door Specialists

We’re here and ready to discuss your door system requirements. Live chat is available during office hours, alternatively you can call or email us.


Sales and door advice

0845 0727 220

Maintenance and repairs

0845 0727 221

Main Switch Board

0800 072 3444




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