Our Services

Online Service
Manager

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Manage repairs and maintenance with ease using HAG’s Online Service Manager (OSM). An industry first, the software allows us to continue to deliver our services to the highest of customer care and efficiency standards, while helping to improve the speed of communication at which they are delivered.

Innovative technology from HAG makes repair, maintenance and installation requests easy, allowing for online tracking of jobs and information history. The HAG OSM aims to improve response time and reduce the number of site visits by using pre-recorded asset information and service history. Customers no longer need to telephone or email to action or request updates for repair, installation or maintenance calls. Instead, simply access the OSM to view live updates or log new calls.

Our HAG OSM provides the following benefits:

A System Designed for Facility & Estate Managers

Simple to use system to make maintenance and repair requests easier.

Simple to use Web Portal

Log in to the OSM using your smartphone, computer, or tablet to monitor and schedule maintenance.

Managing Door Assets across Multiple Sites

Our OSM makes it easy to manage maintenance and repairs across multiple sites.

Engineers equipped with their own PDAs

Allowing for quicker response times from engineers working in your area.

Live Status Updates

Receive the latest updates on repair and maintenance progress, and arrival times of engineers.

Full Service History

Itemised history for each asset is built up over time, recording its installation, annual maintenance and reactive repairs.

The System

Clients can easily manage and maintain hundreds of assets across multiple sites and multiple contracts using our OSM software, all accessible through a single client account. With simple forms, our clients can detail faults and problems and outline required services.

Key account managers are then notified of a callout request and will promptly allocate the call to local HAG engineers via PDA systems issued to all our engineers. HAG’s OSM provides clients with instant access to KPI information including response times, time onsite, 1st time fix, parts used, jobs on hold, parts required, status updates and other information about their products and maintenance.

Fast Response

Our OSM reduces the requirement for site engineers attending to check specification requirements and ensures the best possible chance of arriving on site with the correct part ready to repair and install first time. Improvements with fault diagnosis are also made through the quick access of previous engineer notes highlighting possible re-occurring problems or faults.

Our OSM system provides an easy and effective way for your business to manage the installation, maintenance and reactive repairs of your door assets across multiple sites.

  • Easy maintenance and repair call outs
  • Access to full service history
  • Simple to manage and use
  • Innovative technology

Find out more about our Online Service Manager and how it can help your business manage your door maintenance by speaking to a member of our team on 0800 072 3444.

Talk to the
door specialists

Contact Us

HAG offers a wide range of products and services, if you would like further information call 0800 072 3444 now to speak to a member of our team.

Who we are
working with

Case Studies
  • Rolls Royce
  • Network Rail
  • VOSA
  • MITIE
  • Vinci Construction
  • Willmott Dixon