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0800 072 3444

  • How often should I get car park shutters and gates serviced?

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    Jul 25th, 2023

    Written by: james Gardner

    The recommendation for commercial shutters, gates and barriers in a car park setting is that they should be serviced every 6 months.  Some high usage sites will require servicing every Read more…

  • Are commercial shutters and gates safe?

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    Jul 25th, 2023

    Written by: james Gardner

    Yes, as long as they are installed correctly with the relevant safety features such as photocells, safety edges, safety ground loop and installed by qualified and experienced installation engineers.

  • Do High Speed Doors provide security?

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    May 12th, 2023

    Written by: james Gardner

    The door itself does not provide security as the curtain is made from PVC. These doors are generally used behind a roller shutter or sectional door, which will be used Read more…

  • How quick are High Speed Doors?

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    May 12th, 2023

    Written by: james Gardner

    This depends mainly on the size of the door and the motor you are using.  A speed door’s opening speed is up to 3 m/s (so a door of 3 Read more…

  • Are high speed doors suitable for cold storage applications?

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    May 12th, 2023

    Written by: james Gardner

    High speed doors manufactured from toughened PVC are resistant to wear and tear and offer a temperature resistance over their operating range -30 to +70 °C.   An insulated fabric can Read more…

  • What type of industrial doors do you maintain?

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    Jul 1st, 2022

    Written by: james Gardner

    The planned idustrial door maintenace service includes all door assets such as: industrial roller shutters, sectional overhead doors, automatic high speed doors, sliding folding industrial doors, steel doors, gates, fire Read more…

  • What is the warranty?

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    Nov 28th, 2021

    Written by: james Gardner

    All HAG products come with a comprehensive 12-month warranty covering parts and labour.

  • How quick does the manufacture and installation process take?

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    Nov 28th, 2021

    Written by: james Gardner

    The fire curtains and smoke curtains are generally available within 2 – 4 weeks from manufacture through to Installation and take approximately one day to install for each curtain.

  • Do HAG fire curtains and smoke comply with British legislation?

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    Nov 28th, 2021

    Written by: james Gardner

    All fire curtains and smoke curtains have been approved by UK and European legislation and comply with current British Standards.

  • How much does a fire curtain or smoke curtain cost?

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    Nov 28th, 2021

    Written by: james Gardner

    Due to varying size and specifications all fire curtains and smoke curtains are bespoke manufactured to individual requirements resulting in significant variance from one model cost to another. As a Read more…

  • What is the difference between a fire curtain and smoke curtain?

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    Nov 28th, 2021

    Written by: james Gardner

    Whilst both are fabric-based products deployed by a fire control system they have different design and characteristics. A fire curtain is designed to prevent the spread of fire whilst a Read more…

  • What are the standard fire ratings for fire curtains and fire shutters?

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    May 3rd, 2021

    Written by: james Gardner

    Fire curtains and fire shutters are available with a specified fire resitance level (FRL) of 60 minutes, 120 minute or 240 minutes.

  • What is the difference between a fire shutter and a fire curtain?

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    May 3rd, 2021

    Written by: james Gardner

    A fire shutter is constructed from steel and a fire curtain constructed from glass fibre fabric. They both serve the purpose of resisting the spread of fire and smoke inside Read more…

  • What does a fire curtain do?

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    May 3rd, 2021

    Written by: james Gardner

    A fire curtain is a flexible glass fibre curtain designed to prevent the spread for smoke and first in a property. It can be integrated with a fire system to Read more…

  • What is a fire shutter?

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    May 3rd, 2021

    Written by: james Gardner

    A fire shutter is a slatted steel shutter designed to prevent the spread of fire and smoke in a property. It can be integrated with a fire system to shut Read more…

  • What is the difference between a door and a doorset?

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    Mar 15th, 2021

    Written by: james Gardner

    A doorset is a whole door system. It includes the door leaf, door frame, glazing, seals and intumescents, hinges, door furniture, finish, signage and door closer mechanism. It is defined Read more…

  • What does the SR rating mean?

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    Jan 30th, 2021

    Written by: james Gardner

    According to the LPS 1175 standard, the Security Rating (SR) relates to the security level at which the roller shutter is certified to and the level to which it meets Read more…

  • How do roller shutters get insurance certified?

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    Jan 30th, 2021

    Written by: james Gardner

    Certified roller shutters have been tested by the LPCB in attack tests using various types of equipment, varying from hand tools to electrical tools, in an attempt to gain access Read more…

  • Who are the LPCB?

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    Jan 30th, 2021

    Written by: james Gardner

    The Loss Prevention Certification Board (LPCB) is an independent third-party service provided by the Building Research Establishment (BRE). They test products to Loss Prevention Standards (LPS) for security and fire Read more…

  • What is a Xonar approved installer?

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    Jan 30th, 2021

    Written by: james Gardner

    HAG Ltd. is an approved installer for the Xonar product range and are endorsed by the manufacturer to ensure standards are upheld from design and manufacture, to site installation.

  • Can security shutters offer through vision?

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    Dec 8th, 2020

    Written by: james Gardner

    For aesthetic and safety reasons, it is a common requirement for retail and public buildings to be fitted with security shutters that offer through vision. For single-skinned shutters, this can Read more…

  • Do security shutters require regular servicing?

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    Dec 8th, 2020

    Written by: james Gardner

    It is highly recommended that you have security shutters serviced on an 12-month schedule (or a 6-month schedule for very high usage shutters). You should take particular regard to your Read more…

  • How many engineers do you have available?

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    Sep 2nd, 2020

    Written by: james Gardner

    We have a number of engineers on standby as we are responsible for numerous emergency services and keep an active response to ensure the continued operation of their sites.

  • What will you be able to achieve?

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    Sep 2nd, 2020

    Written by: james Gardner

    Our engineers who attend our out of hours calls will do their best to repair your asset but if they are unable they will secure it so the site location Read more…

  • What is your response time and what areas do you cover?

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    Sep 2nd, 2020

    Written by: james Gardner

    Depending on your location we would aim to be with you in the hour depending on engineer location and availability.

  • How do I contact you to arrange a visit?

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    Sep 2nd, 2020

    Written by: james Gardner

    Please ring through on the main line and it will automatically transfer you through to our out of hours team who will be happy to assist.

  • What is involved with the service?

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    Sep 2nd, 2020

    Written by: james Gardner

    Our engineers will perform up to a 23 points check on each asset on site. This involves visual and mechanical inspections, during which they will make any minor adjustments that Read more…

  • How often should I be having my doors serviced?

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    Sep 2nd, 2020

    Written by: james Gardner

    This will vary based on product, location, and frequency of use. For example, a shutter over the front of a business going up in the morning and down at night Read more…

  • How important is it to have my doors maintained on a regular basis?

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    Sep 2nd, 2020

    Written by: james Gardner

    It is very important to have your doors maintained regular, not only will keep you up to date with the latest health and safety legislation, but it will also allow Read more…

  • What is the most popular industrial door in Scotland?

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    Sep 2nd, 2020

    Written by: james Gardner

    We have found the Amourguard industrial roller shutter the most popular industrial door.

  • How long has HAG been supplying trade only products to Scotland?

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    Sep 2nd, 2020

    Written by: james Gardner

    We have been supplying a wide range of products of industrial doors and fire protection doors for 30 years.

  • Why do Scottish construction companies choose HAG?

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    Sep 2nd, 2020

    Written by: james Gardner

    We provide the complete door package from security doors, environmental doors, fire doors and auto door.

  • Why do so many Scottish architect specify HAG Ltd.

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    Sep 2nd, 2020

    Written by: james Gardner

    We have all products written  in NBS & BIM to ensure accuracy and ease of use to specify door systems.

  • Does HAG offer a guarantee on the products?

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    Aug 25th, 2020

    Written by: james Gardner

    All HAG products carry a 1-year parts and labour guarantee. This can be increased with the aid of regular maintenance. See planned maintenance for further details.

  • Does HAG offer internal applications?

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    Aug 25th, 2020

    Written by: james Gardner

    Almost all HAG products can be installed internally; see Product Specification Sheets for further details.

  • Does HAG help with planning permission?

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    Aug 25th, 2020

    Written by: james Gardner

    HAG can advise on which products are accepted by local councils. We can also complete the application on your behalf for a nominal fee.

  • Can I install the product my self?

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    Aug 25th, 2020

    Written by: james Gardner

    All HAG products are available on a “supply-and-fix” or “supply-only” basis, and instruction details are provided. The HAG After Sales team is available and provides help if required.

  • What are the largest areas available to secure with HAG products?

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    Aug 25th, 2020

    Written by: james Gardner

    All areas can be secured with multiples and various configurations using our full range of products.

  • What is the standard delivery time?

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    Aug 25th, 2020

    Written by: james Gardner

    As products are purpose built, lead times can vary. Standard sizes and products are usually delivered within 2-3 weeks from order.

  • Is it possible to maintain security levels whilst allowing vision?

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    Aug 25th, 2020

    Written by: james Gardner

    Various open grille and roller shutters can achieve different degrees of visual acceptance.

  • What product provides the highest security?

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    Aug 25th, 2020

    Written by: james Gardner

    All products offer high security but knowledge of application type and customer requirements will help our sales staff to advise the optimum solution.

  • I need a lightweight shutter for a servery / bar / reception application. Can HAG help?

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    Aug 25th, 2020

    Written by: james Gardner

    There are several products available dependant on dimensions and operation, for the complete product range see the Seceuro range in roller shutters.

  • How wide can roller shutters be?

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    Aug 25th, 2020

    Written by: james Gardner

    Some models of roller shutters have a maximum width of 12 metres. Please check individual product specifications as maximum with varies by model.

  • How do roller shutter doors work?

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    Aug 25th, 2020

    Written by: james Gardner

    A roller shutter consists of inter-connected horizontal slats (or laths) that form a rigid vertical barrier when the roller shutter in the lowered position. The inter-connections between the slats are Read more…

  • How much do roller shutters cost?

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    Aug 25th, 2020

    Written by: james Gardner

    The cost of a roller shutter is dependent and its dimensions (height and width); its construction and material (steel, aluminium, polycarbonate); mechanism (manual, electric, automated); and the complexity of installation Read more…

  • Can you add additional safety devices to old gates?

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    Aug 16th, 2020

    Written by: james Gardner

    The answer is yes but on most occasions they will require a new control panel. The new control panel will take the safety edges and device inputs. On the majority Read more…

  • What is the maximum size commercial cantilever gate?

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    Aug 16th, 2020

    Written by: james Gardner

    Commercial cantilever gates are manufactured up to heights of 4000 mm with available maxium widths of 12,000 mm width (single) and 24,000 mm (bi-parting).

  • What is the maximum size automatic door?

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    Aug 16th, 2020

    Written by: james Gardner

    The maximum size can be around the 8000 mm width which would require 2 x motors and control panels to operate each door leaf. Both motors and controllers within the Read more…

  • How safe are automatic doors?

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    Aug 16th, 2020

    Written by: james Gardner

    Automatic doors are safe but must be installed by a person qualified to the current automatic door regulations.  Maintenance must be carried out every 6-12 months to ensure the doors Read more…

  • Which is better a swing or sliding automatic door?

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    Aug 16th, 2020

    Written by: james Gardner

    Between sliding and swinging doors they are generally used for different applications. Swing doors allow for a controlled flow of traffic on entry and exit. Sliding doors are more robust and have Read more…

  • What do I need to consider when installing new Automatic doors?

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    Aug 16th, 2020

    Written by: james Gardner

    You would need to consider DDA compliance and safety of pedestrians using the door as well as vulnerable persons. Security would need to be considered along with access control if required.

  • How safe are High Speed Doors?

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    Aug 16th, 2020

    Written by: james Gardner

    The door itself is very safe providing all the relevant security features are fitted, such as safety edges, photocells, vision panels, self-correcting curtain mechanism and radar.

  • What is the benefit of a steel door compared to aluminium or wood doors?

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    Aug 16th, 2020

    Written by: james Gardner

    Compared to a wood or aluminium door, a steel door provides superior strength with better resistance to attack.

  • What are the safety standards for Steel Doors?

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    Aug 16th, 2020

    Written by: james Gardner

    The relevant safety standards for steel doors are: BS EN 1627:2011 which is the standard for burglar resistance of pedestrian door sets, windows, curtain walling, grilles and shutters. PAS 24 Read more…

  • What are the Steel Door inner cores made from?

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    Aug 16th, 2020

    Written by: james Gardner

    Depending on the required insulation (U Value), they can be made from either a honeycomb cardboard, mineral wool or polyurethane.

  • Are there standard sizes for Steel Doors?

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    Aug 14th, 2020

    Written by: james Gardner

    No, all HAG Steel Doors and Steel Door sets are bespoke manufactured to site requirements.

  • What affects the cost of the door?

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    Jun 21st, 2020

    Written by: james Gardner

    Among the factors that make up the cost of the door is the location. This informs the material quality and finish and security level, which in turn drives the specification Read more…

  • What is the industry requirement for clearance around a steel door in a steel frame?

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    Jun 21st, 2020

    Written by: james Gardner

    Where doors have been fire-rated, such clearances are subject to regulation under NFPA 80, “Fire Doors & Other Opening Protectives”. The clearance between the door and frame must occupy a Read more…

  • How do I select the right type of steel for steel doors and frames?

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    Jun 21st, 2020

    Written by: james Gardner

    Electro-galvanised steel, or zintec, is the industry norm with stainless steel grades 316 or 304 available for those conditions that require the extra weather resistance properties they provide. Galvanised steel Read more…

  • What is the industry requirement for water resistance for steel doors?

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    Jun 21st, 2020

    Written by: james Gardner

    Conventionally, doors are not manufactured to be watertight. Installation of seals and thresholds are required to ensure water resistance in normal environments. For extreme applications, specialised watertight / airtight door Read more…

  • Why choose steel doors over aluminium doors?

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    Jun 21st, 2020

    Written by: james Gardner

    Steel doors are stronger than their aluminium counterpart, compatible with fire wall requirements and are traditionally more economical.

  • What are the main differences in Industrial Doors?

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    Jun 21st, 2020

    Written by: james Gardner

    There are 4 main differences in industrial doors: Method of opening and closing Insulation Through vision Price

  • What types of Industrial Doors are there?

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    Jun 21st, 2020

    Written by: james Gardner

    Generally there are 5 types of industrial doors: Vertically stacking Roller shutters Sectional overhead doors Bi-folding industrial doors Horizontal stacking

  • Are HAG Industrial Doors adaptable beyond conventional Installations?

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    Jun 21st, 2020

    Written by: james Gardner

    Our Sales and Technical Teams are always prepared to advise on the adaptability of all HAG products, therefore we gladly undertake those projects that may require ‘that little bit extra’.

  • What is HAG’s standard warranty period?

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    Jun 21st, 2020

    Written by: james Gardner

    All our industrial doors ship with a 12 month parts and labour warranty which is backed up by a 24 hour, 365 day emergency call-out service. Many customers opt for Read more…

  • What is the lead time for industrial doors?

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    Jun 21st, 2020

    Written by: james Gardner

    Generally 3-4 weeks

  • What are the ventilation and air flow requirements for security grilles?

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    Jun 21st, 2020

    Written by: james Gardner

    Car parks, commercial and public buildings have minimum requirements to meet for ventilation and air flow. These are specified in Building Regulations. Particular attention should be made to Part B Read more…

  • What are the through vision requirements for security grilles?

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    Jun 21st, 2020

    Written by: james Gardner

    Local authorities and retail centre owners usually require commercial shop premises to offer a level of through vision for shop front security grilles. This is to provide an visually attractive, Read more…

Our Products

  • Roller Shutters
  • Stacking, Sliding and Fixed Security Grilles
  • Industrial Doors
  • Steel Doors
  • Fire Shutters & Doors, Smoke & Fire Curtains
  • High Speed, Thermal & Acoustic Doors
  • Automatic Doors, Gates & Traffic Barriers
  • Garage Doors
General Enquiries
0800 072 3444 (UK) +44 117 9654 888 (International) [email protected]
Our Address

HAG Ltd, 1 Oak Lane, Fishponds,
Bristol BS5 7UY, UK.
Registered in England 3107860.

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HAG - The door specialists

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