As a company who provides maintenance contracts as well as installation of our products direct to businesses, HAG has a full understanding of the need to ensure exceptional service is delivered at all times.
Our team of engineers and in-house administrators can provide an exemplary service to facilities management looking for multi-door maintenance contracts at nationwide locations. With experience of working with a range of industries and sectors, we can offer bespoke contracts to help ensure premises doors are fully operational and that, should a fault occur, it is dealt with quickly to minimise down time and prevent losses.
Our expertise and high level of customer service makes us the first choice for facilities management companies looking to outsource maintenance and emergency repair contracts for their client’s premises.
Our qualified engineers operate throughout the UK enabling a quick response to emergency callouts and maintenance requests. We will aim to be at your premises within a few hours of callout request.
We will allocate a key account manager for clear communication to ensure you always receive the highest level of service you require to help your clients. Communication is made easy, with direct lines, instant messaging, OSM, and email.
We’ve developed our Online Service Manager to aid Facilities Managers so they can easily request maintenance, arrange call outs, and view full service history and product information. Once a callout request is submitted, managers can keep track of estimated engineer arrival time and progress.
Engineer’s satellite vans are equipped with hospital packs and key parts to allow for quick first time fixes, minimising wasted time retrieving required parts and repeated visits to your premises to resolve single faults.
We provide detailed reporting that can be stored and referred to in future, and fed back to your clients should they request it. Reporting enables future maintenance to be scheduled with ease, and accurately estimates the continued lifespan of the door installed.
We’ll work with you to meet your KPIs, from aiming to reduce call-out time, minimise faults, and ensuring excellent onsite and follow-up service.
HAG offers a wide range of products and services, if you would like further information call 0800 072 3444 now to speak to a member of our team.
